Operator
Refunds, wallet adjustments and billing reviews for FirstPublisher are handled by Newsic Network Private Limited, the company that owns and operates FirstPublisher, unless a separate written commercial agreement states otherwise.
Unused wallet funds
Approved wallet funds remain available until used. Withdrawal/refund of unused wallet value may be subject to payment-provider fees, compliance checks and the commercial terms under which the funds were added.
Distribution credits
Unused package credits are generally not cash-equivalent unless the order terms expressly provide otherwise. Credits already consumed by a submitted distribution cannot normally be restored merely because the customer later changes its mind.
Failed or unavailable add-ons
If a paid media add-on cannot be fulfilled and no equivalent service is accepted, FirstPublisher may return the eligible amount to the agency Wallet or process another agreed remedy.
Published services
Once content has been published or a third-party service has been substantially performed, fees are generally non-refundable except where required by law or caused by a confirmed service error attributable to FirstPublisher.
Subscription plan fees
Monthly or annual Workspace subscription fees are generally charged for platform access during the subscribed period and are not automatically refundable after access has been provided. Admin may review exceptional duplicate payments, billing errors, unauthorised charges or special written commercial terms.
Wallet-funded media/network orders
If Wallet funds have been committed to a media or distribution order, refund eligibility depends on whether the order has been submitted, accepted, fulfilled, rejected or cancelled by the relevant destination. Third-party fees already incurred may be non-refundable.
Chargebacks and disputes
If a customer opens a chargeback or payment-provider dispute, FirstPublisher may pause affected services, preserve relevant order records and provide transaction evidence to the payment provider. Account access may be reviewed where chargebacks appear abusive or unresolved.
How to request review
Open a support ticket with the release/order reference, amount and reason. Refund decisions and wallet adjustments are logged for auditability.